The Order Process
Placing an order
Once you have received a quotation from our Estimates Department
and decided to proceed to the order stage please forward a
copy of your order (by post, e-mail or fax)
Payment
Method of payment:
- Credit can be offered to Ltd companies subject to satisfactory
checks (through a 3rd party Credit Agency) for all or part of the
order value
Order Confirmation
Your order will be created based on the latest quotation, and
any information supplied. We recommend this is thoroughly
reviewed by you at this stage, paying particular attention to the
following:
- Structural Opening Sizes
- Window / Door handles
- Colour + specifications
- Quantities
- Delivery method
Your Order Confirmation will then be issued to you for checking.
This is the latest date confirmation must be received to meet the
delivery date shown.
Manufacture
Once your order is approved and signed off the production
orders are placed. There can be no further changes as all our
orders are for bespoke items unique to your order.
Delivery
On completion of production your order will be packed, ready for
dispatch. Our Haulier will contact you direct to confirm the date
for delivery as stated in your Order Confirmation. On receipt of
your orders you are responsible for unloading and checking your
order in full against your Order Confirmation.
After Sales
Our After Sales Service Department can also assist in any issues
that may arise following receipt of your goods, for the period of
your warranty. Please quote your Order Confirmation Number at all
times to enable our automated system to correctly locate your
order and specific item no.